Contact Pets Bazar
Email our support team
The best way to reach Pets Bazar is by email at support@pets-bazar.com. Every message is read by a member of our team, and we reply by email.
If you are signed in, you can also use Messages in your account to keep track of your conversations on Pets Bazar.
What to include in your email
A few details help us sort out your question in one reply instead of several:
- The email address you use for your Pets Bazar account
- A link to the ad, shop or clinic page your question is about
- What happened, and roughly when
- Screenshots of any error message or chat, if you have them
Reporting a suspicious ad or user
If an ad looks like a scam, misleads buyers or raises an animal welfare concern, the fastest route is the Report this listing link on the ad itself. You need to be signed in to use it. Reports go straight to our moderation team, who can remove the ad and ban the account behind it.
If you have already lost money or been threatened, email us with the details as well, and report the matter to the police. Pets Bazar does not handle payment for pet listings, so we cannot reverse a payment you made directly to a seller, but we can act on the account.
Pet shops, vet clinics and business enquiries
Pet shops and vet clinics can apply to be listed from their Pets Bazar account dashboard. Every application is checked by our team before it goes live. For questions about an application, about turning on Cash-on-Delivery for your shop, or about anything else business related, email support@pets-bazar.com with your shop or clinic name in the subject line.
Before you write
Many common questions, about posting ads, the free plan limit, paying for a pet and Cash-on-Delivery orders, are already answered on our FAQ and How It Works pages. For advice on meeting sellers and avoiding scams, see our safety tips.